A Full Web Agency On Your Team
For Less Than A Cup Of Coffee A Day!
No long-term contract. Cancel anytime.
WordPress Website Support, Maintenance & Management
Your website needs continual attention and support so you can focus on your business and do what you do best. We offer top quality hands-on support with a full support desk to take care of all your website needs.
For more information about the importance of keeping your website software up to date, and the risks of neglect, please read our blog post here.
Hillclimb Design Has the Solution
Our monthly website support plans, called “Care Plans” offer you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.
Peace of Mind
that your website will run the latest version without conflicts.
Your Team
will support you and your needs. Experienced website professionals at an affordable price.
Support Desk
you can email with a quick turnaround of 1-2 business days.
Accesss
to additional web design and development services. We only work with clients on a Website Care Plan.
Website Care Plan Pricing
No Long-term Contract. Cancel Anytime.
BASIC
Standard Website Support
$
97
Monthly
-
Secure Cloud-Based Website Hosting
-
Activate & Maintain SSL Certificate
-
Weekly Software Updates & Bug Fixes
-
Daily Website Backups w/ Restoration
-
Daily Security Monitoring
-
Daily Uptime Monitoring
-
Database Optimization & SPAM cleanup
-
Monthly Performance Monitoring
-
Access To Premium Plugins
(worth over $1500 USD per year) -
Dedicated Support
-
30 Minutes of Support Time Included
(does not rollover) *Overage billed at standard rates
PREMIUM
Advanced Website Support
$
197
Monthly
-
Secure Cloud-Based Website Hosting
-
Activate & Maintain SSL Certificate
-
Weekly Software Updates & Bug Fixes
-
Daily Website Backups w/ Restoration
-
Daily Security Monitoring
-
Daily Uptime Monitoring
-
Database Optimization & SPAM cleanup
-
Monthly Performance Monitoring
-
Access To Premium Plugins
(worth over $1500 USD per year) -
Priority Support
-
60 Minutes of Support Time Included
(does not rollover) *Overage billed at standard rates -
WooCommerce/Membership/Booking Site Support
-
Monthly Website Strategy/Consulting Call
Frequently Asked Questions
Does the monthly time rollover?
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not roll over. You can take comfort in the fact that what you will request within your allotted minutes of time a month (depending on your plan) will be addressed by our team with immediate attention.
What happens if my website goes down, is hacked, breaks, etc?
The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by its side communicating with the web host on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
What tasks are included in the dedicated support time?
Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website involving installing a new plugin or a full design will likely result in a formal quote as those commonly go over the monthly dedicated time.
How do strategy calls work?
Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.
What if I need more hours?
If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for the time exceeded at our current support rate.
Can I really cancel anytime?
Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to info@hillclimbdesign.com, and we will immediately stop the next payment.
My website was not built by Hillclimb Design, can I still be on a client plan?
Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated webmaster.
We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed fee.