A full web agency on your team for less than a cup of coffee a day!

No long-term contract. Cancel anytime.

Your website needs continual attention and support so you can focus on your business and do what you do best. We offer top quality hands-on support with a full support desk to take care of all your website needs.

For more information about the importance of keeping your website software up to date, and the risks of neglect, please read our blog post here.

Hillclimb Design Has the Solution

Our monthly website support plans, called “Care Plans” offer you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.

Peace of Mind

that your website will run the latest version without conflicts.

Your Team

will support you and your needs. Experienced website professionals at an affordable price.

Support Desk

you can email with a quick turnaround of 1-2 business days.

Accesss

to additional web design and development services. We only work with clients on a Website Care Plan.

Website Care Plan Pricing

No Long-term Contract. Cancel Anytime.

BASIC

Standard Website Support

$ 125
Monthly
  • Software Updates - WordPress Core and Plugins
  • Manual Website Check after Updates
  • Daily Website Backups w/ Restoration
  • Daily Security Monitoring
  • Daily Uptime Monitoring
  • Database Optimization and SPAM cleanup
  • Monthly Performance Scan
  • Email Support Ticket Desk
  • Monthly Maintenance Report w/ Google Analytics report
  • 30 Minutes of Support Time Included
    (does not rollover) *Overage billed at standard HCD rate
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PREMIUM

Advanced Website Support

$ 225
Monthly
  • Software Updates - WordPress Core and Plugins
  • Manual Website Check after Updates
  • Daily Website Backups w/ Restoration
  • Daily Security Monitoring
  • Daily Uptime Monitoring
  • Database Optimization and SPAM cleanup
  • Monthly Performance Scan
  • Email Support Ticket Desk
  • Monthly Maintenance Report w/ Google Analytics report
  • 60 Minutes of Support Time Included
    (does not rollover) *Overage billed at reduced HCD rate
  • Monthly Website Strategy/Consulting Call
  • Priority Support
MOST POPULAR

Frequently Asked Questions

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not roll over. You can take comfort in the fact that what you will request within your allotted minutes of time a month (depending on your plan) will be addressed by our team with immediate attention.

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by its side communicating with the web host on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website involving installing a new plugin or a full design will likely result in a formal quote as those commonly go over the monthly dedicated time.

Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for the time exceeded at our current support rate.

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to info@hillclimbdesign.com, and we will immediately stop the next payment.

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed fee.

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